Effective Date: September 11, 2024
At Finger Weights, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please read our return policy below.
1. Returns
You have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, the item must be:
- Unused, unworn, and in the same condition as when you received it
- In its original packaging, including all tags, accessories, and documentation
To initiate a return, please contact us at [insert email] with your order number and reason for return. Our team will provide you with further instructions and a return authorization.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
If the item is not returned in its original condition, a deduction may be made from your refund for loss of value.
3. Exchanges
If you need to exchange an item, please contact us within the 90-day return window. Exchanges are subject to product availability. We will ship the replacement item once the original item is returned and inspected.
4. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Items marked as “Final Sale”
- Customized or personalized items
5. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. In the case of an exchange, we will cover the shipping cost of sending the replacement item.
6. Contact Us
If you have any questions about our return policy or need assistance with a return or exchange, please contact us at:
FingerWeights.Com
435 E Hawley St Unit 820
Mundelein IL 60060-7924
Customer Service: +1 (847)-404-0029
information@fingerweights.com